To Potential Clients of Ronelle Armstrong:

I have been in the property management business for nearly 20 years and experienced the challenges and frustrations of software conversions as well as the excitement of seeing the results of a successful roll-out. In recent years, I have been through two Yardi Voyager software conversions. The first was an unsuccessful and painful conversion which ultimately led to the turnover of a 30-person accounting department more than once over a period of two years. In the second instance, good communication and the services of Ronelle Armstrong ensured proper setup and understanding of the program from day one. A year later, we can now reflect back and recognize that our conversion was without tears, lost employees, frustration, or regret. We thank Ronelle for her guidance and direction.

I offer you this perspective of why Ronelle is a highly effective software consultant:

1. She is proactive. "What if" is always being considered. She understands the advantages and disadvantages of configuration of software in various ways.

2. Ronelle deals and communicates with people effectively. This is the single most important consideration in your selection of a consultant. Many consultants understand the technical components of software, but do not specialize in or cannot communicate the practical uses and abilities of the program. Ronelle is a good communicator. She allows input, but controls emotion. She has an intelligent and mentoring approach. Your employees will trust her because she is honest, ethical, and straightforward.

3. Ronelle will focus your time and money. She spends time on what’s important and will not be distracted by chaos of other people’s agendas.

4. She uses information effectively. She gathers facts and input and shares what is appropriate. She inquires into your needs and figures how what you want to know and need to do to utilize the capabilities of software.

5. Ronelle helps you to set and achieve targets. Effective time management is an important part of software conversion. She checks in and provides guidance when needed.

Without reservation, I can recommend Ronelle Armstrong to you as a very capable and professional software consultant. Please do not hesitate to contact me with any questions.

Very truly yours,

Philip Nored, Managing Partner